Complaints Policy

Last updated: 6 February 2026

We take complaints seriously and aim to handle them fairly, promptly, and respectfully.

How to make a complaint

Email us at info@alevianhealth.com with:

• Your name and contact details
• Any reference numbers (if available)
• A clear description of what happened and what outcome you are seeking

What happens next

• We will acknowledge your complaint and may request further information.
• We aim to provide a substantive response as soon as reasonably possible.

Clinical complaints

If your complaint relates to the clinical care you received, it should be directed to the dental practice that provided treatment. We can help route your complaint to the correct practice if needed.

Depending on the nature of your complaint, you may also have the option to raise concerns with relevant regulators (for example the GDC for dental professionals).

Escalation

If you are not satisfied with our response, you can reply to the same email and request escalation. You may also have the right to raise concerns with relevant regulators depending on the nature of the complaint.